FAQ

 

  FAQ

How do I switch a device from one vehicle to another in iTracker?

To Create a New Vehicle in iTracker:
  1. Go to Add then Add Vehicles
  2. Click on Add New
  3. Enter in the vehicle information
    • Vehicle ID and Vehicle Icon are required
    • Vehicle ID cannot be changed later
  4. Save the vehicle
To Move a Device from one vehicle to another in iTracker:
  1. Go to Setup then Devices
  2. Double click on the device (you can identify the device by matching the Device ID/Tag with the last 8 digits of the ESN or IMEI number on the device)
  3. Set the Vehicle to “[0] Select to Disassociate”
    • This will remove the vehicle from the device
  4. Save the information
  5. Double click on the device again
  6. Set the Vehicle to the new vehicle
  7. Save the information
To remove a vehicle that no longer has a device assigned to it in iTracker:
  1. Go to Add then Add Vehicles
  2. Single click on the old vehicle to select it
  3. Click Delete Selected

Why does the power disconnect alert happen?

The power disconnect alert occurs when somebody removes the device from its power source. Many devices have an internal battery allowing for the device to send data for a period of time after being disconnected.

In rare instances you might receive a power disconnect alert when we reset the device after automated diagnostic.

Why isn't iTracker mobile working?

iTracker mobile may not be working for a number of reasons. Please try the following items below to see if iTracker mobile begins working again:

  1. Type in the following address from scratch: imobile.industrack.com
  2. Make sure that your browser is accepting cookies

How do I import an address book using the online template?

Video Demonstration: https://youtu.be/Iqsn36PH5NM

How do I create a Geofence?

  1. In iTracker, navigate to the Address Book Tab located at the top of your screen
  2. Click the “All” button to populate your address book
  3. Double-Click on the Customer or Address you wish to create a geofence for
  4. Ensure Company Name, Street, City, State, and Zip fields are completed in the Edit Address window
  5. Click the “Create Geofence” button
  6. Name your Geofence
  7. Select the desired color for you Geofence
  8. Choose how you would like your Geofence defined – Circle with defined radius or Freehand
    1. Circle with Radius – Fill in the radius of the circle to be drawn around the pinpoint on the map and click “Draw Circle”
    2. Freehand – Click the “Draw Freehand” button, and click to place fenceposts in a counter-clockwise direction
  9. When you have your Geofence finished, click “Save” in the Add Customer Geofence window. You can also click “Clear Map” to start over
  10. Close the window using the “X” in the upper right corner of the window
  11. Click “Save” in the Edit Address window
  12. Your Geofence is now complete and the company line the Address Book should now have the “Is Geofence” check box filled in
Video Demonstrationhttps://youtu.be/yTsH0zfgqF8

How do I sync a Quick Books Address Book to iTracker?

**Before Syncing Please download and install the Quick Books API: https://drive.google.com/open?id=0B9ecGD7xYPTgXzJHQlBxbmgwQ0U
1. Open up a desktop version of Quick Books as an Administrator
2. Open up iTracker and login to your account
3. On the top menu bar in iTracker, select Setup >> QB Settings
4. Fill out “QB Company name file” – **Note – this is the name of the Company you select when you log into your Quick Books
            ex: “IndustrackDemo.qbw” would be entered as “IndustrackDemo” into the iTracker field
5. Click “Save”
6. Restart iTracker
7. Open up the Address Book tab in iTracker
8. Click the blue Quick Books Sync button **Note – You may need to “allow” iTracker to sync with Quick Books
9. A status bar will load and may look frozen on your last Address Entry. It is not frozen and is finishing the Sync Process.
10. (Optional) Due to the many ways addresses can be saved into Quick Books, you can click the Validate Addresses button and iTracker will check your addresses and suggest corrections which you can save

How do I set up a No Update Alert?

1. Open iTracker
2. Click the “Setup” button in the top left corner of iTracker
3. Click “Alerts” in the drop-down list
4. Click “Add New”
5. Fill out the “Add New Alert” Window
      Description: (Your Choice)
      Alert Type: No Update
      Alert Color: (Your Choice)
      Select Vehicle: “Include All Vehicles” is suggested
      Send Email: Choose the users you wish to send the Alert to via Email
      Send Text: Choose the users you wish to send a text alert to (carrier restrictions may apply)
      *Set days and time you wish to be alerted. We suggest 24/7.
6. Click “Save”
Your “No Update Alert” is now set and will alert you when a vehicle/device is not updating.
Video Demonstration of how to set up a “No Update Alert”: https://youtu.be/3TmhPSE0NUY

How to Add a New User in iTracker

  1. In iTracker go to Setup > Users > Add New
  2. Add all user information

            – Email, Password, and User Role are all required. Everything else is optional

User Roles:

Super User – Access to everything

Dispatcher – Some limited Add/Edit/Remove, but cannot add new users

Admin – Read Only Access

Groups:

Each user can be assigned different vehicle, driver, and address groups. By default “All” should be selected. If you want restrict users to certain vehicles, drivers, or addresses, you may select those groups only

User Licenses:

By default users have access to Tracking, Timesheets, and Scheduling. You may restrict access to any of these modules by removing the check marked box

Mobile Phone:

If you want to receive alerts via text, Mobile Phone and Provider are required

Video Demonstration: https://youtu.be/DKGnC6uJYlI

Why are multiple locations showing up in alerts?

The most likely cause of multiple locations showing up for an alert is the Customer Radius setting in iTracker is set to high.

For example: If the radius is set to 10 miles then any address within 10 miles of an alert will be added to the alert as where it happened.

To fix this go to Setup > Report Settings, and make sure that “Customer Radius (mi)” is set to “0.1”

Why does my vehicle say it's stopped even though it has moved locations?

This is most likely caused by a loose ignition wire. When the ignition wire becomes loose it will no longer be able to tell when a vehicles ignition is on. This will cause the appearance of a vehicle always being stopped even when it has moved.

To fix this, reconnect the ignition wire securely so that the device will be able to sense ignition status again.

Another thing that could cause this appearance is that when installing the device the ignition wire was hooked up to the incorrect wire.

To fix this, connect the ignition wire to the correct wire, if you are unsure which wire is the ignition wire in your vehicle you can always search for this information.

How do I update iTracker?

iTracker will automatically check for updates. If there is an update available it will ask you to download and install the update. If you “Skip” the update, you will have to Uninstall and Reinstall iTracker to manually update. Please see FAQ for Uninstalling and Reinstalling iTracker.

How do I install iTracker on a new computer?

Access the IndusTrack support page on the new computer by visiting support1.industrack.com

  1. Click on Getting Started
  2. Follow the steps for installing iTracker

How do I uninstall and reinstall iTracker?

IT IS IMPORTANT TO UNINSTALL ITRACKER PRIOR TO REINSTALLING IT.

Uninstall iTracker

1. Click on the start menu in Windows and click on Control Panel
2. Set the view to small icons then click on Programs and Features
3. Scroll down to iTracker, right click on it and click Uninstall/Change

4. Select “Remove this application from the computer” and click ok

Reinstall iTracker

1. Click on the following link download iTracker: http://itrackerdeploy.industrack.com/itrackerdeploy/publish.htmPlease use Internet Explorer
2. The Installation screen will be displayed on a web browser. Click the Install button.
3. If a security warning message is displayed, click the additional Install button within the warning message
4. The progress indicator will be displayed throughout the installation process. You may use the other features of your computer while the software is being installed.
5. iTracker should open automatically
6. Enter the Customer ID (this will be provided to you by IndusTrack in an e-mail, if you do not have your Customer ID you can get it by emailing support@industrack.com or calling 612-746-4017 x2)
7. Enter your user name and password (this will be provided to you by IndusTrack in an email, if you do not have your username and password you can get it by emailing support@industrack.com or calling 612-746-4017 x2)
8. Click Login.
9. The iTracker main screen will be displayed.

After I updated iTracker my password does not work?

Please delete your password completely, then retype your password.

How do the Hard Breaking, Hard Cornering, and Quick Acceleration alerts work?

The Hard Breaking, Hard Cornering, and Quick Acceleration alerts work using a built in accelerometer in the device to measure force. When a vehicle stops, starts or turns the GPS device can sense this motion using its accelerometer and once it passes a certain threshold it will trigger one of our alerts.

The best way to determine how hard you have to start, stop or turn to set off this alert we recommend that you set up one of the alerts and then try setting off the alert in one of your trucks with the GPS device in it.

To set up an alert, watch our video tutorial.

(TTOTW – 10/31/14)

Does my device save data when it looses cellular signal?

When a device loses cellular coverage and cannot send data it starts storing all of the information to the devices memory. This includes GPS data, mileage data, and motion data from the accelerometer. Once the device reconnects to the cellular network it will upload all of the data it has collected when it didn’t have service. This way tracking information is rarely lost.

You might notice the following behavior when cellular coverage is lost temporarily:

  1. The device will appear to be behind in iTracker and not show the current location. This will be corrected when the device regains cellular coverage.
  2. The Breadcrumb report may show the vehicle jumping from where coverage was lost to where the device reconnected to the network.

Because of the device memory you will rarely lose data and the reports will show correctly once the device is back in coverage.

(TTOTW – 11/7/14)

 

How do I give drivers/crew access to iField?

To give a crew member iField access you must first have iField licenses, to get iField licenses please contact Support (support@industrack.com). Once you have iField licenses you can distribute them to your crew members.

First go to Add, then Add Drivers. Double click on the crew member you wish to give access to iField. Make sure that this crew member has an email address as this will be their log in. Next click on the Setup tab, from here you can set the crew members iField password as well as give them supervisor privileges. To grant the crew member iField access, simply place a check mark in the iField Access check box. You will be prompted about the change letting you know that one of the licenses will be used up. To remove iField access go to the same place and uncheck the iField Access check box.

(TTOTW – 12/12/14)

What are the different ways to fill out and submit forms?

You can find a complete guide on the different ways to assign forms and how to fill out and submit them in the Software Guides section of our support site. Once in the software guides section download the “How to assign and fill out forms (PDF)” guide.

What causes the User Denied Geolocation Error?

When using iField you may encounter the following error: “User denied Geolocation”
This can be cause by two things:

  1. You have location services turned off
  2. You have location services turned on but you are not sharing your location with your web browser
  3. This message will also appear if you do not allow iField to user your location when prompted, if this happens just refresh the page

To turn on your location services for iOS devices (iPhones and iPads) follow these steps:

  1. Go to Settings then select Privacy
  2. Select Location Services
  3. If off, turn on location services
  4. Find your web browser in the list (example: Safari) and select it
  5. Make sure that you allow location access for your web browser while using the app

To turn on your location services for Android devices follow these steps:

Note: these directions may very per device, for directions for your device search Google

  1. Go to Settings then select Location
  2. If off, turn on location services
  3. Find your web browser in the list (example: Chrome) and select it
  4. Make sure that you allow the browser to access your location

(TTOTW – 1/16/15)

Why are my vehicles orange?

When using iTracker you may encounter some of your vehicles being displayed in orange. Orange vehicles represent a vehicle that has not received any data from a device for more than 24 hours.
This can be caused by a few things:

  1. The vehicle is not associated with a device so there is no data
  2. The device assigned to the vehicle has been unplugged and is unable to report data
  3. The device assigned to the vehicle has stopped reporting data

If the vehicle does not have a device associated with follow the steps below to associate a device with the vehicle:

  1. Go to the Setup menu and select Devices, the device list will be displayed
  2. Double click on the device that is in the vehicle (You can identify the device using the Device ID, the Device ID is the last eight digits of the ESN or IMEI number on the device)
  3. Select the vehicle from the Vehicle drop down menu
  4. Click Save to save the information

If the vehicle does have a device associated with it and is showing orange there will be a status of “No Update” and how long the device has gone without an update. To fix this follow the steps below:

  1. Make sure that the device has power
    1. For plug in devices, make sure it is securely plugged in and the device has lights on
    2. For hard wired devices make sure the wires are secure and the device has lights on
  2. Check the lights, if the orange light is flashing fast let the device sit outside so that the cellular can reconnect
  3. If the lights are flashing slow or there are no lights contact Support at support@industrack.com or 612-746-4017 x2

(TTOTW – 1/23/15)

How do I adjust the current millage on my vehicles?

When using iTracker to keep track of maintenance for your vehicles it is best to have your vehicles current millage and engine hours accurate. A vehicles mileage in iTracker can sometimes become off when a device is disconnected or becomes loose. This is very rare but will cause the mileage in iTracker to not match up with the mileage on your vehicle.

To get the current mileage in your vehicle to match up with iTracker follow these steps:

  1. Open iTracker
  2. Click on the Add menu at the top of the screen and choose Add Vehicles
  3. Double click on the vehicle that needs its mileage adjusted
  4. Click the Adjust button next to the current iTracker mileage
  5. Enter the vehicles current mileage in the New Value spot and click Save
  6. If you need to edit the engine hours follow steps 4 and 5 except click on the Adjust button next to the current iTracker engine hours
  7. When you have completed editing the miles and engine hours click Save
  8. In the vehicle list click Refresh to see the new values entered

(TTOTW – 2/06/15)

How do I view where my vehicles are on a mobile device?

When out and about you may not have access to a computer with iTracker on it to view your vehicles current location. However, all you need to see where your vehicles are at is a mobile device. To access the mobile version of iTracker visit iMobile.IndusTrack.com in your mobile devices web browser. To log in simply enter your email and password from iTracker. Once logged in select the vehicle you wish to view or select all the vehicles.

To run a Breadcrumb Report in iTracker mobile follow these steps:

  1. Select the vehicle you wish to run a Breadcrumb Report on
  2. Press the Breadcrumb button
  3. The vehicle’s Breadcrumb Report will now be displayed

(TTOTW – 2/13/15)

How can I view live job status in iTracker?

With IndusTrack’s iField mobile app, your mobile workers are able to view their jobs for the day and clock in and out of jobs. As your mobile workers are marking jobs as started and completed you can view a jobs status in real time within iTracker in two different ways.

  1. Option 1 is the grid view.
    In iTracker click on the Scheduling tab, within the Scheduling tab select the Schedule tab.
    This will display a grid with your mobile workers on the left side and the time on the top. Each job is shown in the respective driver’s line at the scheduled time. The status of the job is displayed by the color of the job on the grid. The color guide below shows what each color means.
  2. Option 2 is the list view.
    In iTracker click on the Scheduling tab, within the Scheduling tab select the Status tab.
    The jobs will be listed by start time with the status displayed on the left side of the job and color coded the same as the grid view.

Colors:

  • Grey – Not Started
  • Green – Started
  • Yellow – Paused
  • Blue – Completed
  • Red – Declined

(TTOTW – 2/27/15)

What do the Customer Stop Time/Radius Customer Settings do?

The settings within the Customer Settings section change how the reports display by adjusting how close vehicles have to be to addresses and filtering out shorter times for activities. There are five settings that you can adjust in the customer settings with Customer Stop Time and Customer Radius being two of those settings.

The Customer Stop Time and Customer Radius settings affect the Customer Activity Report and Daily Activity Report. Adjusting these settings will filter what is displayed in the Customer Activity Report and Daily Activity Report.

  • Customer Stop Time – this setting filters all customer stop times less than the selected amount. For example, if you set the Customer Stop Time to five minutes the reports will filter out customer stop times that are less than five minutes. We recommend setting this from three to five minutes, this will help remove customer stop times caused by quick drop offs or passing by a customer geofence.
  • Customer Radius (mi) – this setting determines how close a vehicle must be to a customer address or geofence before it is considered at the address or in the geofence. For example, if you setup a 0.05 mile radius vehicles have to be within 0.05 miles of an address or geofence before it is recorded in the Customer Activity Report. We recommend setting this to 0.05 as this will allow for small inaccuracies in the GPS location but will be accurate enough to not show a vehicle in two geofence.

(TTOTW – 3/6/15)

What does the Idle Time Customer Setting do?

The settings within the Customer Settings section change how the reports display by adjusting how close vehicles have to be to addresses and filtering out shorter times for activities. There are five settings that you can adjust in the customer settings with Idle Time being one of those settings.

The Idle Time setting affects the Idle Report, Daily Activity Report and Breadcrumb Report. Idle time filtering can filter the small idle times making reports more readable.

  • Idle Time – this setting filters all idle times less than the selected amount. For example, if you set the Idle Time to five minutes the reports will filter out idle times less than five minutes. We recommend setting Idle Time from three to five minutes, this will help filter out idle times caused by stop lights.

(TTOTW – 3/13/15)